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Frequently Asked Questions

What is the REINDEERS platform?

REINDEERS is an AI-powered B2B SaaS platform that integrates international trade, logistics (DVRP), and production management (POP). It covers the entire 18-stage trade process from purchase request to final settlement.

How can I start using the platform?

Contact us at help@mail.reindeers.com or reach out to your nearest regional office. Our team will guide you through onboarding as a Buyer, Vendor, or Forwarder.

What countries do you operate in?

We have legal entities in South Korea (HQ), Thailand, China, and Malaysia. Our platform supports cross-border trade across all of Southeast Asia with expansion to Vietnam planned for 2027.

What items are prohibited on the platform?

Copyright-infringing goods, FDA/TISI-unapproved products, weapons, and narcotics are strictly prohibited. Our AI system helps detect compliance issues automatically.

How does the AI quotation system work?

Submit a single RFQ and our AI matches you with optimal suppliers from 1,800+ verified partners. The system compares prices, delivery times, quality ratings, and compliance status in real-time.

What is DVRP?

DVRP (Dynamic Vehicle Routing & Planning) is our 3PL operations SaaS for inventory, receiving/shipping, and dispatch management. Available as standalone SaaS or integrated with REINDEERS platform.